Infrastructure Support

Direct technical assistance for file integrity and download access. Report connection issues or authentication errors here for resolution.

Support Channel

Please direct all technical inquiries regarding repository access, file integrity, or authentication errors to our dedicated support node.

Technical Assistance

Response SLA: 24 Hours (Mon-Fri)

Billing & Account Administration:
Financial transactions, including invoice requests and subscription modifications, are centrally managed by DS Systems. For all billing-related inquiries, please contact support@dssystems.net directly.

Scope of Service

Our technical team provides assistance exclusively for Infrastructure Access. Please review our support boundaries below:

  • Login Authentication: Issues accessing your active account.
  • Repository Access: Broken download links or server timeouts.
  • File Integrity: Corrupted zip archives or missing textures.
  • Software Tutorials: We do not provide usage support for Blender, Unreal Engine, or Maya.
  • Billing & Refunds: Handled strictly by DS Systems / Payment Gateway.